Best Practices – General

Attire:

  • Professional but comfortable, we are in very high end homes and want to portray a clean, professional appearance
  • Wear HC shirts when in a finished home
  • HC T-shirts/Hoodie/Jacket for construction sites

Conduct:

  • Friendly, personal, professional at all times.  Be aware of your surroundings and your company and watch your language.
  • Respect all aspects of the client home and belongings.

Work Ethic:

  • Be on time, especially if you’ve told a client you will be there at a certain time
    • Your day starts at 8:30 at the job, ends at 4:30 at the job
  • There is always something to do, take initiative, ask questions, STAY BUSY

*We notice everything!   !e notice when you’re not working or not showing initiative.  We also notice when you work later, harder, go above and beyond and this will go a long way in your advancement in the company as well as when it comes to personal requests.

Daily Procedures:

  • Check the Google Calendar to see where you are going, if unsure send a text to Craig or P.J., LOOK AHEAD IN THE SCHEDULE to be prepared and insure you have everything you need for your upcoming projects.  We will not make changes in the calendar after 7:30am for the current day.
  • Bring your laptop and tools to every job site, every day.
  • Basecamp – always update once tasks are completed, make notes if parts are needed so we can make preparations.
  • Think your way through a project before showing up on site to insure you have the necessary parts and supplies, this helps to eliminate return trips, creates efficiency so that the company is more successful which means your job is secure and that there may be opportunities for pay raises, bonuses, etc.  Without efficiency these items will not be possible.

When in a client’s home:

  • Remove footwear and set aside from doorway
  • Put down drop cloths
  • BE EXTREMELY CAREFUL
  • Be courteous and professional
  • Always ask the client if you can enter their Master Bedroom or other sensitive rooms
  • Cover furniture before making dust (cutting speakers, etc)
  • DO NOT set your tools on client furniture our counter tops without protection
  • BE EXTREMELY CAREFUL

All of the above in English:

  • If you are at work…..WORK, find something to do or ask

Employee Rules:

Communication:

  • Relay issues, reply to texts and e-mails in a timely fashion. Communication is the key to us being productive and efficient.
  • ALWAYS use your Home Concepts e-mail for all business/client related communications.

General Rules:

  • Please communicate with clients and let them know where things are at in the process
  • No headphones on site (use a radio or speakers system at low volumes), this disconnects you from providing a personal experience and building the relationship with the client,.  It’s also a safety hazard (especially on prewires), it makes it very hard to communicate when working as a team
  • No Facebook, Twitter, or any social media type stuff while working.  Although you are a salaried employee you are expected to work and put in a certain amount of hours.  Productivity is important when we are as busy as we are and hope to be moving forward.  Personal phone calls should be limited.  If it’s not related to work then it should be limited.  We notice these things and although we try and maintain a relaxed working environment it still irritates us.
  • When you are at work please take the initiative to find things to do, if you need something to do just ask what can be done. There’s always things to do that can help the business, be productive.  Even during slow times please be productive, learn, test, clean up, don’t just sit on your ass.

Project Installs, Service Calls and General Technical Best Practices:

When on a Home Concepts installation or service call there are certain guidelines to follow so that future service calls and installs are efficient.

Best Practices:

  • Imagine someone who has never stepped foot on a job will have to service it in the future, label, add notes to Basecamp, think.
  • If removing, changing or adjusting any aspect of a project UPDATE the project file on basecamp so that the next person doesn’t waste time having to figure it out.
  • When adjusting programming remove old programming and re-label any changes.
  • ATTENTION TO DETAIL – make things consistent throughout your programming and installations so if someone else needs to service your project they can easily figure things out.
  • Gather any additional information that may not be in the file such as Wifi names, passwords, security codes, garage codes, etc.
  • Follow instructions, integration notes and don’t jerry-rig things. Do things the way they are suppose to be done, this will ensure proper functionality for the long term not just the short term.
  • DO NOT INSTALL A USED PRODUCT in a clients home, these have no warranty and if they fail Home Concepts now is stuck with the bill. If a used product is provided please ask (Home Concepts management) if the client has been made aware there is no warranty.

 General Reasons why we do things a certain way:

  • The goal is to reduce service calls, and when we do have service calls, to reduce the time needed to provide that service and also make it easy for anyone from our team to service each project – DETAILS
  • Following instructions and integration notes when completing installs is important because although you may be able to jerry-rig something to work one way it may not be reliable – DO IT THE WAY IT’S SUPPOSE TO BE DONE

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